Effective Date: Oct/04/2026
Last Updated: Oct/04/2026
This page explains when Next Level Fintech Services LLC refunds a purchase. It is part of our Terms and Conditions.
Quantum Budget web app (subscriptions)
- During the 30-day free trial: cancel at any time and you are never charged.
- 14-day money-back: if you ask within 14 days of a charge — your first charge after the trial, or any yearly renewal — we refund that charge in full and the subscription ends.
- Monthly renewals: apart from the first charge, monthly charges are not refunded. Cancelling stops the next one, and you keep the month you paid for.
- Mistakes are always put right: a duplicate charge, or a charge made after you cancelled, is refunded in full whenever you tell us.
- Otherwise we do not give partial or pro-rata refunds for an unused part of a period.
Cancelling is not the same as a refund. You can cancel at any time in the App under Setup → Subscription → Manage subscription, or by emailing us. Cancelling stops future charges, and you keep full use until the last day you have paid for.
After a refund, your household becomes read-only: you can still sign in, see everything you entered, and download all of it.
Budget spreadsheets (Quantum Budget Light and Pro for Excel)
- All sales are final once the file or activation key has been issued, because the product is digital and the key is generated at once — except as set out below.
- Compatibility: if the file will not run on a system that meets the stated requirements (Microsoft Excel for Windows desktop, Microsoft 365 or Excel 2021 and later), contact us within 14 days of purchase and we will either resolve the problem or refund you in full.
- Technical problems: if activation fails or the file is corrupted, contact us and we will provide support or a replacement key.
- Duplicate or failed orders: we refund duplicate charges, and orders where delivery failed and we could not resolve it.
Coaching sessions
Please give at least 24 hours’ notice to reschedule. Sessions missed without notice may be treated as delivered.
How to ask for a refund
Email support@nextlevelinfintech.com from the email address you bought with. Tell us what you bought and, for a spreadsheet, your order number. We answer within 2 business days. Approved refunds go back to the payment method you used and usually arrive within 5 to 10 business days.
Purchases made through Paddle
For App subscriptions bought outside the United States, our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for those orders. Paddle processes refunds for them. You can ask us, as above, or contact Paddle directly through the link in your Paddle receipt.
Your legal rights
Nothing on this page limits any right to a refund, or to withdraw from a purchase, that the consumer law of your country gives you.
Contact
Next Level Fintech Services LLC
418 Broadway STE N, Albany, NY 12207, United States
support@nextlevelinfintech.com
+1 (516) 336-9523